We were previously using Microsoft Word and Excel, which was quite problematic as there was always a lot of paperwork involved. There were substantial volumes of hard copy reports being filed which required provision for filing cabinets and office space.

Incident reports were manually generated, and incident investigation reports were manually transmitted from/between supervisors, investigation team members, head of departments and general managers.

Action management reports were also manually generated and circulated to respective head of departments for close out and sign off. Employee skills and competencies were not centralised and action reminders and or follow-ups had to be personally initiated.

We were looking for a centralised health, safety and environmental solution which would minimise paper use, reduce delay in report transmission through to closure,
keep track of events, provide automation and notification of what’s required, maintain registers, competencies, compliances and procedures (CCPs), and schedule, conduct and maintain training records.

Since implementing INX, we now have a drastic reduction in paper use, and an easy to navigate system that is a one-stop shop for document control.

Accessing reports, events and records is just a click away and much simpler than before. Since implementation, various statistics have been rolled out which includes campaigns against hand injuries, cardinal rules, counts of roll-over incidents involving dump trucks, incident causation factors, serious injury and fatality (SIF) analysis and additional training on incident and accident investigation.

The implementation involved a detailed requirements analysis process which the team at INX then mapped out into the solution to match our requirements.

This was followed by user training to ensure we would be able to self-maintain and manage the solution post implementation.

INX are clearly experienced in the delivery of solutions like this; they possess fantastic problem solving abilities as well as being able to train large groups of users (mine site wide in our case) to full system knowledge.

After the implementation the team at INX were readily available to offer any form of assistance at any time of the day.

They were remarkable.

I would definitely recommend INX to other customers! INX is a fit-for-purpose tool known for its simplicity and user-friendliness.